Frequently Asked Questions
- What Forms of Payment Do You Accept?
- Will My Order Be Processed Securely?
- When Should I Expect My Items To Arrive?
- How Will My Order Be Shipped?
- What are Your Shipping and Handling Charges?
Returns & Exchanges
Ring Size Information
- What is Sterling Silver?
- What is Cubic Zirconia?
- What is Rhodium Plating?
- What is Stainless Steel?
- What is Titanium?
- Click here for jewelry terms and definitions
A:You can contact us by either Phone, Email or Live Chat. You can reach us toll-free by calling 1.855.217.6844. Our customer service phone hours are from Monday - Friday 9am to 5pm ET. Our Live Chat is available during the same hours as our toll free number listed above. You can reach us through chat by clicking the "Chat With A Live Rep" banner at the upper right of your screen, just below the shopping bag icon. If Live Chat is unavailable you will be prompted to send us a message through the chat window which will be answered by email as soon as possible. To email us please use this address: firstname.lastname@example.org.
A: We accept Visa, Mastercard, American Express and Discover credit cards/debit cards as well as PayPal.
A: We accept orders online through a secure ordering system, which uses industry-leading Secure Socket Layering (SSL) encryption to process all orders. When ordering at our store, your information is transmitted securely over the Internet in encrypted (scrambled) form so that it cannot be accessed by unauthorized third parties.
A:Fantasy Jewelry Box takes your privacy seriously. We do not sell, lease or rent any of your personal information to any outside parties. Your information is stored securely and may be used internally by our company for contacting you regarding an order placed.
We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
A: Most orders are shipped same day but occasionally, order processing time may take up to 1 to 2 business days. If you choose FREE USPS First Class Mail, delivery time for your order will be approximately 3-7 business days after your order is processed. If you choose USPS Priority Mail ($8.95), normal delivery time will take approximately 2-3 business days. All orders shipped via Fedex 2nd Day ($17.95) will arrive in 2 buisness days. Order shipped via Fedex Next day Air will be delivered the next business day.International orders shipped via First Class International ($9.95) will take approximately 5-10 days for delivery. Express Mail International ($28.95) orders will take approximately 3-5 days to arrive. Again, please allow 24 hours for your order to be processed although most orders are shipped SAME DAY!
Delays may occur for products on back order, in limited availability or on special order. Orders placed on weekends or holidays are processed on the next business day. Contact our Customer Service Department if you have any questions or comments regarding your order status at email@example.com or by phone at 1.855.217.6844.
A:Click here for detailed return and exchange information.
A: If you choose to have your item gift wrapped, your order will arrive in an attractive pink 3 ½” x 3 ½” jewelry box topped with an elegant white satin bow. Your piece(s) will be placed inside a small black velvet pouch within the box. Additionally, the jewelry box will be nested inside an attractive 5”x5” white shipping box surrounded by elegant pearl white striped tissue paper. Perfect for gift-giving! We are extremely proud of our gift wrapping services and we promise you will be amazed at the response you will get from the lucky recipient!
To see an example of our gift boxing please click here.
A:Click here for more information on determining your ring size.
Click here for more information on how to take care of your new jewelry.
A:Click here for more information about .925 Sterling Silver.
A:Click here for more information on cubic zirconias.
A:Click here for more information on rhodium plating.
A:Click here for more information on stainless steel.
A:Click here for more information on titanium.