Frequently Asked Questions
A:You can contact us by either Phone, Email or Live Chat. You can reach us by phone at 301-703-9847. Our customer service phone hours are from Monday - Friday 9am to 5pm ET. To email us please use this address: firstname.lastname@example.org.
A: We accept Visa, Mastercard, American Express and Discover.
A: We accept orders online through a secure ordering system, which uses industry-leading Secure Socket Layering (SSL) encryption to process all orders. When ordering at our store, your information is transmitted securely over the Internet in encrypted (scrambled) form so that it cannot be accessed by unauthorized third parties.
A:Fantasy Jewelry Box takes your privacy seriously. We do not sell, lease or rent any of your personal information to any outside parties. Your information is stored securely and may be used internally by our company for contacting you regarding an order placed.
We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
A: If you choose USPS Standard Shipping ($3.95), delivery time for your order will be approximately 5-7 business days after your order is processed. If you choose USPS Priority Shipping ($12.95), normal delivery time will take approximately 3-4 business days. If you choose USPS Expedited Priority ($29.95), delivery time will be 1-2 business days. International orders ship via DHL or USPS and may take up to 15 days for delivery. Again, please allow 24 hours for your order to be processed although most orders are shipped SAME DAY!
Delays may occur for products on back order, in limited availability or on special order. Orders placed on weekends or holidays are processed on the next business day. Contact our Customer Service Department if you have any questions or comments regarding your order status at email@example.com or by phone at 301.703.9847.
A:Click here for detailed return and exchange information.
A:Click here for more information on determining your ring size.
Click here for more information on how to take care of your new jewelry.
A:Click here for more information about .925 Sterling Silver.
A:Click here for more information on cubic zirconias.
A:Click here for more information on rhodium plating.
A:Click here for more information on stainless steel.
A:Click here for more information on titanium.