Frequently Asked Questions

Q: What forms of payment do you accept?

A: We accept Visa, Mastercard, American Express and Discover. 

Q: Will my order be processed securely?

A: We accept orders online through a secure ordering system, which uses industry-leading Secure Socket Layering (SSL) encryption to process all orders. When ordering at our store, your information is transmitted securely over the Internet in encrypted (scrambled) form so that it cannot be accessed by unauthorized third parties.

Q: What is Your Privacy Policy?

A:Fantasy Jewelry Box takes your privacy seriously. We do not sell, lease or rent any of your personal information to any outside parties. Your information is stored securely and may be used internally by our company for contacting you regarding an order placed.

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address email address or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here

Q: When should I expect my items to arrive after my order is placed? How do you ship your items? What is your Shipping & Handling Charge?

A: If you choose USPS Standard Shipping (FREE!), delivery time for your order will be approximately 7-10 business days after your order is processed. If you choose USPS Priority Shipping ($9.95), normal delivery time will take approximately 3-4 business days. If you choose USPS Expedited Priority ($29.95), delivery time will be 1-2 business days. International orders ship via DHL or USPS and may take up to 15 days for delivery. Again, please allow 24 business hours (Mon-Fri) for your order to be processed.

Q: What is your return & exchange policy?

A:Click here for detailed return and exchange information.

Q: How can I contact Fantasy Jewelry Box?

A:You can contact us by email. Please use this address:

Q: How can I determine my ring size?

A:Click here for more information on determining your ring size.

Q: How do I take care of my jewelry?

Click here for more information on how to take care of your new jewelry.

Q: What is Sterling Silver?

A:Click here for more information about .925 Sterling Silver.

Q: What is cubic zirconia?

A:Click here for more information on cubic zirconias.

Q: What is rhodium?

A:Click here for more information on rhodium plating.

Q: What is stainless steel?

A:Click here for more information on stainless steel.

Q: What is titanium?

A:Click here for more information on titanium.