Returns & Exchanges

Simply put, your satisfaction is our ultimate goal. We want to be your only source for imitation diamond jewelry and we believe in providing each and every customer with superior customer service. We stand behind our collections with an enormous amount of pride backed with an easy, hassle free return and exchange policy. We've broken our policy down for you in simple, easy to follow guidelines and instructions.

How to Return:

Please go to FANTASYJEWELRYBOX.COM/RETURNS to obtain your prepaid return label. Use of this label will debut $3.95 from your refund.
If you would like to exchange an item, follow the link above to obtain your return label. Upon receipt of your return we will process a free exchange. Please note on the enclosed packing slip what size you would like to exchange for and we will mail it to you free of charge pending inventory availability.

All returns must be received with the item's original tags attached. Any merchandise received that shows obvious signs of tampering or removal of original tags will be eligible for store credit only.

All returns must accompany your order's original invoice along with instructions on how to process your return. 

If you choose not to use our prepaid return label, it is important to mail your return or exchange in protective packaging such as a box or bubble mailer to insure that the merchandise is not damaged during the shipping process. Fantasy Jewelry Box will not be held responsible for lost or damaged merchandise due to lack of care or improper handling. We suggest that you mail your return using a traceable carrier such as USPS, UPS or FedEx.

Any returned merchandise received that is damaged, scratched or shows visible wear will not be eligible for a return or exchange. Please understand that absolutely no exceptions will be made to this policy. Any merchandise mailed to us that does not follow these guidelines will be returned to the customer at their expense. 

Please remember that shipping and handling fees are nonrefundable. 

All returns and exchanges will be processed within 3-10 business days of receipt of your returned package. 

Our return mailing address is as follows: 

Fantasy Jewelry Box
7881 Beechcraft Ave.
Suite B
Gaithersburg, MD 20879
 
Special Notes:

If your order arrives and contains any incorrect, damaged or defective items, we require that you notify our Customer Service Department via phone or email within five days of receipt. This will ensure that your replacement order will be expedited to quickly correct the situation. In most cases,a pre-paid postage label will be emailed or mailed to you depending on your chosen method in order for you to return the items for a speedy replacement. Please remember that if you contact us after the required five day period, we may be limited in how we are able to best assist you. 

If your return drops your final purchase amount below the minimum amount to qualify for a free gift such as our famous '1 Carat Sterling Silver Studs for Orders Over $50' offer, we ask that you include the free gift with your returned merchandise. If you are making an exchange, you may keep the free gift as long as your exchange amount meets the required minimum amount. 

Any items marked "special order" or "final sale" cannot be returned or exchanged. These items also do not fall under our normal 30 day warranty. Damaged or defective items must be reported within 5 days of receipt in order to receive a replacement. Damaged items may be replaced within a year of the purchase date.

Any package sent back marked "Return to Sender" or "Refused" is automatically ineligible for a refund. Store credit will be issued for merchandise.