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Returns & Exchanges

Simply put, your satisfaction is our ultimate goal. We want to be your only source for imitation diamond jewelry and we believe in providing each and every customer with a lifetime of superior customer service. We stand behind our collections with an enormous amount of pride backed with an easy, hassle free return and exchange policy. We've broken our policy down for you in simple, easy to follow guidelines and instructions.

How to Return:


All returns must be postmarked within 30 days of your order's original ship date. This includes regular, sale and clearance priced items. Any packages marked "Return to Sender" or "Refused" cannot be accepted and will be returned to sender as a postmark date cannot be determined. 

All returns must be received with the item's original tags attached. Any merchandise received that shows obvious signs of tampering or removal of original tags will be eligible for store credit only. Please note that $5.95 shipping and handling fee will be applied on all store credit orders. 

All returns must accompany your order's original invoice along with instructions on how to process your return. 

It is important to mail your return or exchange in protective packaging such as a box or bubble mailer to insure that the merchandise is not damaged during the shipping process. Fantasy Jewelry Box will not be held responsible for lost or damaged merchandise due to lack of care or improper handling. We suggest that you mail your return using a traceable carrier such as USPS, UPS or FedEx and we also suggest purchasing insurance for your package in case of accidental loss or damage in the return shipping process. 

Any returned merchandise received that is damaged, scratched or shows visible wear will not be eligible for a return or exchange. Please understand that absolutely no exceptions will be made to this policy. Any merchandise mailed to us that does not follow these guidelines will be returned to the customer at their expense. 

Please remember that shipping and handling fees and gift wrapping services are nonrefundable. 

Order paid via Check or Money Order are not eligible for a refund. If paying by Check or Money Order you are eligible for a store credit or exchange if all other return criteria are met. 

All returns will be processed within 3-10 business days of receipt of your returned package. 

Our return mailing address is as follows: 

Internet Returns
FJB
P.O. Box 1215
Hunt valley, MD 21031

 
How to Exchange:

If you wish to make an exchange rather than a return, simply complete the return form on the back of the original invoice included within your package. 

Be sure to include the exchanged item's price along with any sizing and color information needed to complete your exchange. To expedite your exchange, remember to list your contact phone number in case any questions may arise during the exchange process. 

If you have a promotional code that you would like applied to your exchange order, be sure to list the code on your exchange paperwork to ensure that the discount is applied. If an expired coupon code is provided, we will honor the coupon's expiration date based on the postmark date of your return package. If merchandise tags have been removed or your return is postmarked past the 30 day policy only the original promotional code used can be applied to your exchange if applicable. 

All exchange orders are shipped via First Class Mail 7-10 day delivery. If expedited shipping is required, simply list this information on your exchange paperwork. 

All exchanges will be processed within 3-10 business days of receipt of your returned package. Feel free to call our customer service department if you would like your return to be processed faster than our typical processing time and we will be happy to expedite your exchange upon request. 

Our exchange mailing address is as follows: 

Internet Returns
FJB
P.O. Box 1215
Hunt valley, MD 21031


If you have any questions regarding the return or exchange process, we encourage you to contact our Returns & Exchanges Department by phone at 1.888.545.3935 or email at customerservice@shopfantasyjewelrybox.com. A representative is waiting to assist you to ensure that you remain a happy life long customer! 
 
Special Notes:

If your order arrives and contains any incorrect, damaged or defective items, we require that you notify our Customer Service Department via phone or email within five days of receipt. This will ensure that your replacement order will be expedited to quickly correct the situation. In most cases, a pre-paid postage label will be emailed or mailed to you depending on your chosen method in order for you to return the items for a speedy replacement. Please remember that if you contact us after the required five day period, we may be limited in how we are able to best assist you. 

If your return drops your final purchase amount below the minimum amount to qualify for a free gift such as our famous '1 Carat Sterling Silver Studs for Orders Over $50' offer, we ask that you include the free gift with your returned merchandise. If you are making an exchange, you may keep the free gift as long as your exchange amount meets the required minimum amount. 

Any items marked "special order" or "final sale" cannot be returned or exchanged. These items also do not fall under our normal 30 day warranty. Damaged or defective items must be reported within 5 days of receipt in order to receive a replacement. 

Any package sent back marked "Return to Sender" or "Refused" is automatically ineligible for a refund. Store credit will be issued for merchandise.