Returns & Exchanges

Print your return label:

  • Please go to https://fantasy-jewelry-box.returnly.com to print your prepaid return label. Use of this label will deduct $3.95 from your return.
  • Please include your order # inside your package upon return.

Holiday Return Policy: Between November 15th and December 31st, the return window is extended for 60 days!

If you would like to exchange an item, follow the link above to obtain your return label. Upon receipt of your return we will process a free exchange. Please note on the enclosed packing slip what size you would like to exchange for and we will mail it to you free of charge pending inventory availability.

Any returned merchandise received that is damaged, scratched or shows visible wear will not be eligible for a return or exchange. Please understand that absolutely no exceptions will be made to this policy. Any merchandise mailed to us that does not follow these guidelines will be returned to the customer at their expense. 

All returns and exchanges will be processed within 5-10 business days of receipt of your returned package. 

Special Notes:

If your order arrives and contains any incorrect, damaged or defective items, we require that you notify our Customer Service Department via email within five days of receipt. This will ensure that your replacement order will be expedited to quickly correct the situation. In most cases,a pre-paid postage label will be emailed or mailed to you depending on your chosen method in order for you to return the items for a speedy replacement. Please remember that if you contact us after the required five day period, we may be limited in how we are able to best assist you. 

Any items marked "special order" or "final sale" cannot be returned or exchanged. Damaged items may be replaced within a year of the purchase date.

INTERNATIONAL SHIPPING

For orders shipped outside the United States, the billing and shipping address must be the same. Shipping will be provided via your choice of DHL or Global Express Mail through the United States Postal Service. Please use a valid street address, as we cannot ship to PO or APO boxes. International orders are not guaranteed to ship the next business day because additional verification is often necessary. Please allow up to 20 business days for delivery. Any delays at customs once the parcel has reached the destination country are not under our control. Please note, order modifications cannot be made after the order has been placed.

International shipping fees depend on the country you live in, the shipping service you select, and the weight of your package. If you exchange or return an item, you will be responsible for shipping charges that apply to the reshipment of the item.

CUSTOMS DUTIES AND OTHER FEES

Please note that shipping charges do not include taxes or duty. The customer is solely responsible for any customs, duties, foreign taxes or other fees that his/her country may impose to take delivery of his/her order. In order to comply with export regulations, we are required by U.S. law to declare the exact value of all items ordered and to mark them as dutiable "merchandise." Declaring less than the true value is both a violation of American law and the laws of most other countries. In addition, we could lose the right to export to your country should it ever be discovered that we were misrepresenting the value. Because we are a retailer, we are prohibited by law from marking your order as "gift," even if the order is intended as a gift by its recipient. Call your local customs office for details about these charges.